Legal

Last updated: 25th September 2026

This website is operated by Saxonvale Limited (in the process of changing its name to Everwell Digital Healthcare Group Limited) trading as Everwell (“Everwell”, “we” or “us”), a company registered in Ireland with company registration number 778251 and registered office at 20 Harcourt Street, Dublin 2, D02 H364, Ireland. You can contact us by email at hallo@joineverwell.de. Throughout the site, the terms “we”, “us” and “our” refer to Everwell. Everwell offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, you agree to be bound by the following terms of use (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation visitors, patients and contributors of content.

These Terms of Use govern your use of this website only. Your use of Everwell's medical Services, including consultations, prescriptions, ongoing care and coaching, is governed by our Terms of Service. If there is any conflict between these Terms of Use and the Terms of Service, the Terms of Service take priority.

Users must ensure their device, internet connection and software are capable of supporting access to the website and digital healthcare services.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services provided by Everwell.

Any new features or tools which are added to the website shall also be subject to the Terms of Use.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

The content on this website is provided for general information only and is not medical advice. It does not replace a consultation with a doctor or other qualified healthcare professional, and you should not use it to diagnose or treat any health condition. Any decision about treatment is made by a doctor following a consultation, as set out in our Terms of Service.

In the event of a medical emergency, or if immediate care is required, dial 112 for emergencies or 116 117 for the medical on-call service.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.

Certain content, products and services available via the site may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

This section does not apply to any health information, questionnaire answers, photographs or messages you send us as part of the Services. We will never publish these. They are treated confidentially and processed only as described in our Privacy Policy and Terms of Service.

Your submission of personal information through the website is governed by our Privacy Policy.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information on the site at any time without prior notice. Prices, payment, orders and subscriptions for our Services are set out in, and governed by, our Terms of Service.

Service Availability: Everwell aims to maintain continuous access to the website but does not guarantee uninterrupted availability. Maintenance, technical failures or external factors may temporarily limit access.

All content on this website, including text, graphics, logos, images, and software, is the property of Everwell or its content suppliers and is protected by applicable copyright laws. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written permission.

In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet; (l) to misuse the platform; (m) to attempt to access restricted systems; or (n) to interfere with website functionality. We reserve the right to suspend or block your access to the website for violating any of the prohibited uses.

To the maximum extent allowed by applicable law, in no case shall Everwell, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the site, or for any other claim related in any way to your use of the site, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the site. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This applies in particular to liability for intent and gross negligence, for injury to life, body or health (including where caused by our employees, agents or subcontractors), and for fraud or fraudulent misrepresentation. Use of the website occurs at the user's own risk.

You agree to indemnify Everwell against any claim or demand made by a third party, including reasonable legal costs, to the extent that it arises from your culpable breach of these Terms of Use or your culpable violation of any law or the rights of a third party. This does not apply where you are not responsible for the breach or violation.

In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.

You may stop using our website at any time. If, in our reasonable judgment, you fail, or we reasonably suspect that you have failed, to comply with these Terms of Use, we may suspend or block your access to the website. Payment, cancellation and the ending of any subscription for our Services are governed solely by our Terms of Service.

The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. These Terms of Use and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and governs your use of the site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use). Your use of our Services is governed by our Terms of Service, which take priority over these Terms of Use in the event of any conflict.

The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the user's habitual residence is in a country other than Germany, this choice of law shall not apply if it would deprive the user of the protection afforded by the relevant provisions of the country of residence, from which no derogation by agreement is possible.

We may update these Terms of Use from time to time, for example to reflect changes to our website or to legal requirements. The current version is always available on this page, and the date of the last update is shown at the top. Changes apply to your use of the website from the date they are published here.